The Analytics Dashboard shows the market rating of marketplaces like Flipkart and Snapdeal, This gives the seller an clear view of his performance on each marketplaces.
Browntape displays the marketplaces ratings as out of five by calculating the different parameters on each of the marketplace.
The parameters for the Snapdeal seller performance and ratings is as follows:
1. ORDER PROCESS SCORE:
Below the order process score we follow the following criteria:
A.UNHAPPY WITH THE QUALITY
The rating should be 2.55% failing to which the marketplace rating gets affected. Hence the quality of the products which the seller places on the marketplaces should be excellent making the customers happy about the products
B.STOCK OUT CANCELLATION
The rating for the stock out cancellation is 3.03% which means the stocks should be updated by the seller on the marketplaces to ease the purchases made by the customers
C.PHYSICAL DAMAGE AND WRONG PRODUCT RECIEVED:
This parameter gets affected when the customer receives a product which is physically damaged or a wrong product is being delivered to the customer. The rating required for this parameter is 0.78%.
2. The second parameter is Fast Ship Store
As the name suggests this parameter rating depends on the time taken to deliver the product to the customers after being ordered, this includes the dispatch time and the time to deliver.As the name suggests this parameter rating depends on the time taken to deliver the product to the customers after being ordered, this includes the dispatch time and the time to deliver.
The parameters for Flipkart seller performance and ratings is as follows:
1. Listing Overview
2. In stock/out of stock.
3. Cancellation of orders by seller
4. Gross Revenue
5. Dispatch Breaches. Flipkart makes three attempts to dispatch the orders
6. Customer returns depending on Product, Category and Brands